Copy of SCMtesttwo(Management)

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Question 1 of 20

1. Question

In an advanced planning system, which of the following modules feeds the master planning module?

Purchasing planning
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Demand planning
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Distribution planning
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Fulfillment planning
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Question 2 of 20

2. Question

The globalization of a supply chain typically increases uncertainty and:

production lead time
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local competition.
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documentation complexity
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product standardization
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Question 3 of 20

3. Question

A company originally based in Germany sets up companies many in India, China, Vietnam, Mexico, and Brazil. It sources most of the raw materials locally and employs the local workforce to manage and produce finished goods. Most of the goods produced are consumed in the same country. The company can be classified as what type of enterprise?

Globally integrated
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Domestic
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Multinational
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Virtual
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Question 4 of 20

4. Question

When doing international business, a company’s total line-haul costs will vary with the:

weight shipped.
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distance shipped.
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pallets shipped
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volume shipped
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Question 5 of 20

5. Question

Customizing can be an effective warehousing strategy because it allows a company to

allocate available storage space to optimize handling costs.
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address trade-offs between space and material handling needs.
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effectively design its inbound and outbound dock areas.
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add value to the product through modification, labeling, and packaging
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Question 6 of 20

6. Question

Which of the following strategies would increase overall supply chain risk?

Single sourcing a product that makes the highest annual profit
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Outsourcing a product that is not well suited to your operations
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Identify multiple sources for a product that has a potential for supply chain disruption
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Internally manufacturing a product that has a high level of technical intellectual property
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Question 7 of 20

7. Question

A company ships from its manufacturing facilities directly to its warehouses. If the number of warehouses increases, transportation costs between manufacturing facilities and warehouses most likely will:

increase.
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decrease.
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not change
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become less predictable
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Question 8 of 20

8. Question

Which of the following outcomes occurs when direct shipping is used instead of a distribution network?

Outbound transportation cost is reduced
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Inventory velocity is reduced.
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Order-fill rates are reduced
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Inventory obsolescence is reduced.
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Question 9 of 20

9. Question

Which of the following factors typically is most important in successfully Implementing sales and operations planning (S&OP)?

Involvement of specialists from all functional groups within an organization
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Creation of a dedicated S&OP organizational unit
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Involvement and accountability at senior management level
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Focus on 3 months to 18 months in the future
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Question 10 of 20

10. Question

A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials. Which of the following factors is most likely to make the implementation difficult?

Complexity of the purchasing process
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Cost of the application software upgrades
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Management of variable lead times
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Resistance of material suppliers
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Question 11 of 20

11. Question

Which of the following strategies is used primarily for demand planning?

Build-to-order scheduling.
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Push-pull replenishment.
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Collaborative planning, forecasting, and replenishment
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Vendor-managed inventory
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Question 12 of 20

12. Question

In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?

Inventory levels
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Contractual obligations
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Customer profitability
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Scheduled marketing activities
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Question 13 of 20

13. Question

Demand management involves which of the following undertakings?

Adjusting capacity to support expected demand
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Engaging in activities associated with customer relationship management
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Creating higher customer demand by improving performance in areas such as lead time and service levels
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Understanding events and managing activities that could influence future demand
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Question 14 of 20

14. Question

Which of the following forecasting methods relies on the opinions of a panel of
experts?

Delphi technique
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Survey method
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Causal method
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Time series analysis
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Question 15 of 20

15. Question

What is the primary role of marketing in supporting supply chain management?

Selecting favored supplier partners
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Developing efficient customer channels
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Focusing on short-term forecasting accuracy
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Working with research and development on slow-moving products
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Question 16 of 20

16. Question

Which of the following practices has improved management of the customer pipeline?

Reverse auctions
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Sales force automation
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Finite capacity planning
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Point-of-purchase metrics
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Question 17 of 20

17. Question

The probability of customer dissatisfaction is highest when which of the following conditions exists?

Customer expectations are clearly defined.
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Supplier execution is too low
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There is a gap between expected performance and perceived performance
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There is a gap between what was indicated and what was accomplished.
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Question 18 of 20

18. Question

Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

Creating a customer-centric organization
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Developing a map of the customer segments
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Documenting the objectives for implementation
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Selecting an information technology solution
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Question 19 of 20

19. Question

Which of the following customer relationship management activities most appropriately is used for revenue generation?

Generating customer leads
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Generating graphic sales models
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Measuring customer preferences
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Identifying customer margins
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Question 20 of 20

20. Question

Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:

compete for customers based on service.
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reach a larger number of potential customers.
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reduce inventory to improve cash flow.
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focus on attracting new customers
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